FREQUENTLY ASKED QUESTIONS

Each of our Apps appears, depending on the selected menu mode, as a list of categories or alternatively with the categories arranged within a grid. Categories, which are given a name and an icon, can contain three different types of content:

  • Place: located on the map
  • Story: not viewable on the map
  • Event: with a start date and an end date they are also located on the map

Regardless of the type, content can include text, maps, event start and end dates, images, audio and video files.

Creating an app with Map2App is very easy!

  • Login to the Map2App Site
  • Click on “Login” in the top right corner
  • Register with a Google or Facebook account
  • … And start producing your own app!

If you need help on how to create categories or items, upload photos or other content watch the tutorial videos in the dedicated section. If you still have questions or concerns, write to us at team@map2app.com

Macro-categories are categories that contain categories within them. For example, you can have a macro-category called “Food” or “Gastronomic Adventures”, containing different categories called “Italian Food”, “Ethnic Cuisine”, “Sushi Restaurants”, and whatever else you choose to put inside it. Although the Map2app interface currently does not allow you to create macro-categories, our team can create them for you. Just create the categories containing the items (in the example “Italian Food”, “Ethnic Cuisine” etc.) and we will group them into macro-categories following your instructions. You can also create macro-categories as normal categories and leave them empty and let us know with a simple email which categories belong to which macro-categories. 

Of course you can! That’s one of the features of Map2App. We recommend that you create your own app in English initially. After that, click on the “Add language” button at the bottom left and select the language you want to add, which fields you want to copy from the existing language (e.g. phone number) and which fields you want to translate automatically. We use Google Translator APIs but although they are generally quite reliable, we strongly recommend that you check your translations before publishing your application.
IMPORTANT: If your first language is not English, set the default language as your first step.

Of course you can! Just create a new category and in the “New Category Box” select the RSS button and then the link to your RSS feed. Then, click on “Save” and wait a few seconds.

To test your app click on the “Test App” panel at the top and choose the platform you want to test.

  • Android: You will receive an email with the link to install the app. Open the email directly from your smartphone and click on the link and then on the “Instal” button that will appear later. Keep in mind that the test expires after 7 days!
  • iPhone with Facebook account: Open the Apple App Store and download the AppViewer app and log in with the same Facebook account you used in the Map2App backend. Click on “Download Data”.
  • iPhone with Google account: Unfortunately, the test on iPhone mobile phones is only available to those who have a Facebook account. If you are logged in with Google, you can test your app on an Android phone or, if you don’t, download the android emulator on a PC and view the contents of your app.
  • HTML5: Clicking on this section you will receive an email containing a link that will take you back to the demo version of your web app.

IMPORTANT: Testing the application before publishing is often a real lifesaver! Always test your app!

Of course! Once your app has been published you can access the “PROMOTION” panel (in the APP section of the back office) and send notifications, or short text messages, to all your users.

In both cases the answer is positive! If you publish more than two apps you are entitled to a 20% discount code on the cost of publishing subsequent apps.

We use OpenID, one of the most secure authentication systems in the world. It provides users with security and speed when authenticating to a website. The biggest advantage is that you don’t have to remember your password or user name to access Mapp2App!

Yes, of course. We develop and maintain three native, flexible and adaptable applications, one for each platform. Our applications ensure excellent performance and speed, providing an excellent user experience.

The platform allows you to upload images in PNG and JPG format. The size of the images to be included in the categories and content do not require special dimensions, but it is advisable that we are large enough because the platform itself takes care of the resize. A special mention should be made for the images that you will place as Splash Screen (image that appears while waiting for the application to load), as the main image, and as an icon symbol of the app.
Here are the measures.

  • Main image at Banner: Width 960 px; Height in proportion
  • Main image full screen: Width 1000 px; Height: 2000 px
  • Splash Screen: Width 1242 px; Height 2208 px
  • Icon: Width 1024 px; Height 1024 px

The reason you don’t see an image is because the images you uploaded are smaller than required. See answer n° 11.

We love travelling and we love maps, but that doesn’t mean that you can only create tourist guides! Map2App is a very flexible tool that allows you to create different types of applications with full support of audio, video and image files. For example, you can create a Catalogue, an Event Calendar, a List of Contents, a Guitar Course. As you can see, you can have fun creating any type of app!

We can publish your app in three different stores but, for each of these, there are different publication times and this depends on their review process:

  • App Store: 2-15 days
  • Android Market: 1-2 days
  • Html5: 24 hours

To get an idea of how much your app will cost, Map2App offers an easy and fast calculator with 3 different payment solutions.

  • One Off Fee: pay for your app in one go. Enter how much items your app will have (minimum 50), the number of languages and for which platforms you want to publish. This is the price you will pay! Once the app has been published, you can edit/add/remove content (text, images, colours, logos, links, etc.). To republish the app you will only pay 62€ (fixed cost) + the cost of each item and/or language added.
  • Small Plan: the cost of publishing the app is divided into a monthly fee with a minimum of 12 months. In this case your app can have a maximum of 150 items and 2 languages. If you break one of these limits you will automatically switch to the Big Plan. After the publication of the app it will be possible to modify/add/remove the contents (texts, images, colours, logos, links, etc.). To republish the app you will pay 62€ (fixed cost) + the cost of each item and/or language added.
  • Big Plan: the cost of publishing the app is divided into a monthly fee with a minimum of 12 months. In this case your app can have a maximum of 1000 items and 7 languages. This subscription entitles you to 3 republications per year free of charge. Once these are finished, to republish the app you will pay 62€ (fixed cost) + the cost of each item and/or language added.

Once published, an app can be updated at any time. When you’ve finished editing, always ask for a republication from the “Publish” panel. The platform will already have automatically calculated the cost of republishing based on how many items and/or languages you have added. For more details on the cost of republication see answer n° 15.

Android: yes, if you don’t have an Android developer account (and you’re not going to open it) you can take advantage of the one in Map2App. Obviously on Google Play next to the developer label will appear the name of Map2App and not yours. If you are interested in having a fully white label app you will need to open a developer account in your name.
iPhone: Since January 2018, Apple has changed many of its guidelines and has required that the owner of the app’s content is also the owner of the developer account on which it is published. This means that you can no longer use our account, but you must open a new one in your name. We have prepared instructions to help you with this process.

The difference between the first and second title is very simple: the first title, which we can define “long title”, is what will appear in the Store and can be of max 30 characters. The second title instead is the one that appears under the icon of your app once installed on your mobile phone. For this reason it must be shorter and more concise: max 12 characters.

Of course, the Map2App platform includes the import of routes designed with Google Earth and exported in .kml format. Currently the import by the user is not working, so we ask you to send us an email with the file indicating which category it should be linked to. For more information on how to produce lightweight and functional .kml files, see the tutorial videos.